At ChargeUp with Steph, safeguarding your privacy and personal data is a top priority. This privacy policy explains how I collect, use, and protect your personal information when you interact with my website or book a session.

1. Information I Collect

I may collect the following types of information:

• Personal Details: Name, email address, phone number, and any other information you provide when booking a session or contacting me.

• Young Person Information: For one-to-one or group sessions, I may collect their name, age, and any relevant details regarding their needs or preferences.

• Session Data: Notes or observations from sessions may be recorded to track progress and personalise future support.

2. How I Use Your Information

I use the information collected for the following purposes:

• To communicate with you regarding bookings, sessions, or enquiries.

• To personalise sessions for your young person's individual needs.

• To send relevant updates about services, such as new session availability or changes to policies.

I will never use your information for marketing purposes without your explicit consent.

3. Sharing of Information

Your personal information will not be shared with third parties, except where required by law or with your prior consent (e.g., coordinating with schools or organisations for group sessions).

4. Data Storage and Security

• Your information is stored securely and only accessed by authorised personnel.

• I use industry-standard security measures to protect your data.

• Personal data will be retained only as long as necessary for the purposes stated above, after which it will be securely deleted.

5. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your data, subject to legal obligations.

• Withdraw your consent for data processing at any time.

To exercise these rights, please contact me using the details below.

6. Contact Me

If you have any questions about this privacy policy or how your information is handled, please get in touch:

• Email: stephclelland5@hotmail.com

• Phone: 07808 237044

7. Updates to This Policy

I may update this policy from time to time to reflect changes in my services or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

By using this website or booking a session, you agree to the terms outlined in this privacy policy.